Once a minor reaches the age of majority in their state, control of the funds must be transferred to the minor. See what we'll need from the former minor and custodian to make that happen, and what to expect along the way.
We don't currently issue certified checks or money orders, but we can issue cashier's checks. Call us at 1-877-247-2559 to request a cashier's check – at no charge.
Once you log in to online banking, choose your name (or Profile if you’re on your mobile device), and select Profile and Settings. Choose Username, and create a new username.
You can always call us at 877-247-2559 to close your account. Or, send a written request to: Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.
Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.
You can have up to 6 total beneficiaries (primary and contingent) for each IRA.Once you log in to online banking, choose your name (or Profile if you're on your mobile device), and select Profile and Settings. Then choose Paperless Settings to update your delivery options. Your paperless setting will start after your next statement cycle. We'll still notify you by email whenever you have a new statement or correspondence.
No. We don't currently offer business banking products.While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.
You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.
We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive. With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559. Use the ATM & Cash Back Locator to find ATMs nationwide.
You can search for transactions once you log in to online banking:
Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions
Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)
Search and find specific transactions Use our free Bill Pay service to pay bills online Place or remove stop payments Open accounts Download activity to Quicken® Request checks, deposit slips and formsMail:
Ally Bank
P.O. Box 951
Horsham, PA 19044
Chrome (version 16 or higher):
Safari (version 9 or higher):
Once you log in to online banking, choose your name (or Profile if you're on your mobile device) and select Profile and Settings. Choose Password, and create a new password.
To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.
We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.
To update your address online, log in, then select Profile and Settings. From that menu, choose Profile and Settings, then Personal Information. To update your address in the Ally Mobile app, log in and select Profile. Then go to View and edit contact information and select Edit. To change the address associated with your trust, custodial, or other fiduciary account, you'll need to complete the Change of Address Form (PDF) and send it to us via the Secure Message Center or call us at 1-877-247-2559. You can also print the Change of Address Form and return it to us using the applicable fax number or address below. For Ally Bank Accounts:
Fax: 1-866-699-2969
Mail: Ally Bank
PO Box 951
Horsham, PA 19044 For Ally Invest Accounts:
Fax: 1-866-699-0563
Mail: Ally Invest
PO Box 30248
Charlotte, NC 28230
You can change or add beneficiaries to Ally Bank IRA accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device), and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form . If you are married, live in a community property state and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.
You can change or add beneficiaries to Ally Bank (Non-IRA) accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device) and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.
We have no monthly maintenance fees whatsoever. To see what transaction fees we do charge and why, select the Fees tab on our Money Market Account and Savings Account pages.
Yes. To download Ally Bank activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.
Unsupported browsers may limit site performance. For best results using desktop, we recommend using:From your Spending or Money Market account, select More, then Deposit Slips. Select the items you want, and submit your order. We’ll mail your items within 10 business days.
You can have up to 3 Ally Bank Spending Accounts, 10 Savings or Money Market Accounts, and 40 CDs at once. This includes accounts where you’re an owner or a signer (such as a trustee on a revocable trust, or a custodian on a custodial account, for example). Account limits apply to IRA plans. If you’re already over the limit, that’s okay. We’ll let you know if we need to close any of your accounts.
If you need a form from us, you can find it on the web by logging in , selecting Profile and Settings, then Forms. On our app, log in, tap Menu, scroll to Documents, then Forms. Some of our forms can be filled out online, while others will need to be printed, completed, and sent back to us using the instructions found on the form. Watch a quick video that walks you through downloading one of our forms and sending it back to us.
Digitally:
To digitally send us a paper form or document, make sure it’s completed, then create a digital version of it by either taking a digital photo or using a scanner. Then, save it to your computer. Send us your home loan-related documents by logging in, selecting your mortgage account from your Snapshot, then Account Management, then Messages, then Compose. Attach your documents by selecting Add Attachment. For all other accounts, select Profile and Settings, then Secure Messages from the menu, then the account type your message pertains to. Select New Secure Message, then Attach a file to attach your documents. By mail: We have different mailing addresses for our different account types, and for the type of mail you’re sending us. Go to our Contact Us page to find the one you need, and make sure your mail gets into the right hands. Don’t forget: In addition to your documents, be sure to include any information we might need to help you with your request, such as a brief letter explaining your reason for mailing us, dispute or ticket numbers, or any other relevant info.
A FEW THINGS YOU SHOULD KNOW
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company, NMLS ID 3015 . Ally Bank, the company's direct banking subsidiary, offers an array of deposit and mortgage products and services. Ally Bank is a Member FDIC and Equal Housing Lender , NMLS ID 181005 . Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. Programs, rates and terms and conditions are subject to change at any time without notice.
Ally Servicing LLC, NMLS ID 212403 is an affiliate of Ally Financial Inc.
Options involve risk and are not suitable for all investors. Review the Characteristics and Risks of Standardized Options brochure before you begin trading options. Options investors may lose the entire amount of their investment or more in a relatively short period of time.
Trading on margin involves risk. You can lose more funds than you deposit in a margin account. Please review Margin Account Agreement and Disclosure for more information regarding margin trading.
Securities products and services are offered through Ally Invest Securities LLC, member FINRA / SIPC . For background on Ally Invest Securities go to FINRA’s BrokerCheck . Advisory services offered through Ally Invest Advisors Inc., a registered investment adviser. View Invest Disclosures . Ally Invest Advisors and Ally Invest Securities are wholly owned subsidiaries of Ally Financial Inc. Securities products are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE.
Before you invest, you should carefully review and consider the investment objectives, risks, charges, and expenses of any mutual fund or exchange-traded fund (ETF) you are considering. ETF trading prices may not necessarily reflect the net asset value of the underlying securities. A mutual fund/ETF prospectus contains this and other information and can be obtained by emailing support@invest.ally.com .
Ladder Insurance Services, LLC (CA license # OK22568; AR license # 3000140372) offers term life insurance products issued by multiple insurers. For details go to ladderlife.com . All insurance product terms are set and governed by the individual insurance policy. Each insurer has financial responsibility for its own products.
Ally credit cards are issued by Ally Bank, Member FDIC. Mastercard and the circles design are registered trademarks, and Mastercard ID Theft Protection is a trademark, of Mastercard International Incorporated. ©2024 Mastercard. All rights reserved. Certain terms, conditions, and exclusions apply. Cardholders need to register for this service. This service is provided by Iris® Powered by Generali.
FICO® is a registered trademark of the Fair Isaac Corporation in the United States and other countries.
Ally and Do It Right are registered service marks of Ally Financial Inc.
App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
From NerdWallet. © 2017-2024 and TM, NerdWallet, Inc. All rights reserved.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. FORTUNE and Fortune 100 Best Companies to Work For® are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of Ally Financial.
PEOPLE’s Companies That Care Logo® is a registered trademark of TI Gotham, Inc., a Dotdash Meredith company. Used under license.
